FAQ
Find answers to your most frequently asked questions.
FREQUENTLY ASKED QUESTIONS
Orders
How to place an order?
- Visit our website.
- Add the desired jewelry to your cart.
- Follow the secure payment steps to complete your order.
What payment methods do you accept?
We accept credit card payments (Visa, MasterCard, American Express) as well as payments via PayPal.
What are the shipping costs and delivery times?
Delivery is free on our store, order with complete peace of mind.
Can I change my order after I place it?
Unfortunately, once the order is confirmed it may be difficult to change it. Contact our customer service as soon as possible to discuss the available options.
What is your return policy?
You can return a product in its original condition up to 15 days after receiving it. See our "Return Policy" page for details on return conditions, refunds, and exchanges.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link. You can also go to the "order tracking" page to follow the status of your order in real time.
FREQUENTLY ASKED QUESTIONS
Our My Baby Dog products
What types of products do you offer?
We offer a wide range of products for dogs and cats, including comfort accessories (beds, hammocks, anti-stress mats), toys, transport equipment (bags, seat belts), care products (paw cleaners, brushes, balms), and much more to improve the well-being of your four-legged friends.
Are the products suitable for all types of dogs and cats?
Yes! We select products that are suitable for all sizes, ages and needs of animals, whether it is for a puppy, an adult cat or a senior animal. If you have specific questions about a product, do not hesitate to contact us.
How do I choose the right product for my pet?
Each product on our site is accompanied by a detailed description to help you make the best choice. If you have any doubts, we are here to guide you. Contact our customer service for personalized advice.
Are the products safe for my pets?
Absolutely! All our products are carefully selected for their quality and safety. We only work with suppliers who respect high standards of safety and animal welfare.
Are the products easy to maintain?
Yes, most of our products are designed to be easy to maintain. Care information is provided on each product sheet. For some items such as beds or hammocks, we recommend washing them according to the instructions to ensure a long life.
What types of materials do you use for your furniture?
We use a variety of materials, from solid wood to metal and glass, to ensure the quality and style of our furniture. Each product has a detailed description of the materials used on its page.
How can I receive promotions and special offers?
To make sure you don't miss out on any of our promotions and special offers, sign up for our newsletter on our website. You'll receive the latest news and the best deals straight to your inbox!
Do you have any further questions?
Our team is at your disposal, contact us on our "contact" page.
